Carolyn F. Fisher. “How to Talk so Defensive Clients will Listen and Listen so Defensive Clients will Talk”, Presented at the 2019 American Evaluation Association Annual Conference, Minneapolis, MN.
Ranjani K. Paradise, Ceylon Auguste-Nelson, Sharon Touw. “Using the Cascade of Care Model as a Framework for Evaluating Opioid Use Disorder Treatment Programs: Opportunities and Challenges”, Presented at the 2019 American Evaluation Association Annual Conference, Minneapolis, MN.
McCormick D, Rao S, Kressin N, Balaban R, Zallman L. Impact of Social Factors on Hospital Readmissions at Massachusetts’ Two Largest Safety Net Hospitals After State Health Reform. Journal of Health Care for the Poor and Underserved, Nov 2019, Volume 30(4): 1467-85.
Smith A, Zallman L, Betts K, Brukilacchio L, McCaughan F, McAleer E, Keely N, Elvin D, Trumble L. Implementing an electronic system to screen and actively refer to community based agencies for food insecurity in primary care. Healthcare: The Journal of Delivery Science and Innovation, 2019.
Zallman L, Dallinga B, Curtis J, Lidman M, Gaufberg E, Porrell D, Batalden M, Sayah A. Cambridge Health Alliance’s model of communication and relationship for improved provider engagement. Physician Leadership Journal, Sept-Oct 2019, 6(5): 32-35
Zallman L, McCarron C, Silva L. Implementation of a Navigation Center to Improve Patient Access. Journal of Medical Practice Management, 2019, 35(2):72-75