Loretta Saint-Louis, Ph.D., Elisa Friedman, MPH, Emily Chiasson, MSW, MPH, Avlot Quessa, Fernando Novaes. Cambridge Health Alliance, June 2003. This study examined how well the different remote modes of interpreting work in a clinical setting and what patients, providers, and interpreters say about their comfort level with all four ways of delivering interpreter service: face-to-face, speakerphone, videoconferencing, and remote simultaneous medical interpreting.
