Improving care at Mount Auburn Hospital

Client: Mount Auburn Hospital
Topic Area: Healthcare delivery systems
Service: Training and Technical Assistance

Mount Auburn Hospital in Cambridge, Massachusetts, strives to provide high quality care across all clinical service areas, including Labor and Delivery. ICH supported Mount Auburn with the analysis of quantitative data from a study assessing the impact of training Labor and Delivery providers and staff on compassionate communication. ICH staff analyzed patient and family satisfaction data, as well as provider and staff survey data from before and after the compassionate communication training. Our analysts provided Mount Auburn with a summary of results and reviewed the findings. Mount Auburn staff will use the findings to improve clinical care and present findings at a national conference.