Community Catalyst hired ICH to provide qualitative research expertise on a project studying the care management enrollment experiences of patients dually eligible for Medicaid and Medicare in 4 states. There is a wide range of experiences across the country with encouraging dually eligible healthcare consumers to enroll in care coordination and management programs. This project aimed to deepen the existing body of knowledge around what works to increase enrollment by conducting qualitative data collection in California, Ohio, Illinois, and Massachusetts. Although the project originally planned to conduct in-person focus groups, the COVID-19 pandemic caused us to shift our methodology to remote data collection. Through this process we developed recommended practices for conducting remote data collection with under-served vulnerable populations.

On this project, ICH is contributed expertise in qualitative data collection and analysis, including designing guides for interviews and focus groups, training interviewers, conducting focus groups, training around qualitative data analysis, and leading the analysis team.