Many healthcare institutions are implementing or expanding medication-assisted treatment (MAT) programs for opioid use disorder (OUD), and there is a growing need for corresponding monitoring and evaluation systems. The cascade of care model lays out key stages leading from OUD diagnosis to recovery, providing a framework for evaluating MAT programs. However, the reality of operationalizing […]
Little is known about whether social factors are related to readmissions among non-elderly adults admitted to safety-net hospitals (SNHs), particularly after health reform that lowered barriers to obtaining post-discharge medical care through insurance expansion. We conducted a prospective cohort study of 713 non-elderly adults at two of Massachusetts’ largest SNHs eight years after Massachusetts’ health […]
Key takeaways: Social needs screening in primary care at safety net institutions is feasible, and is also acceptable to primary care staff. Referring patients with food insecurity to a community-based organization that actively reaches out to patients is feasible. Utilizing technology is important to scale the program. Social needs screening provides population-wide screening data that […]
Physician disengagement and related concepts such as burnout are prevalent, have wide-reaching implications, and therefore have received widespread national attention. Published approaches have focused primarily on burnout, with fewer focusing on engagement. In addition, most approaches thus far have focused on physicians rather than a mixed group of physicians and allied health professionals. An integrated […]
Although call centers are the main point of access for patients seeking care at health centers, many centers are not equipped to handle most inquiries, which creates inefficiencies. We describe the implementation of a Navigation Center at a community health center. The Navigation Center improved access to care: it reduced call abandonment rates from 13% […]